Who doesn't savour the availableness of ingestion repast or meal in their car patch rushing
back to the office, or to their child's subsequent activity? After all, speedy feature is what we
expect from quick-serve restaurants. To gross certain your quick-serve gets it suitable -at the
dine-in, drive-through, or to-go-the key to occurrence is to get your workers to Give a
S.H.I.R.T!-yes, in that is an 'R' in there.
oSpeedy accuracy-Get the lay down to the visiting against the clock and accurately. Ensure, however,
that zip is suspended with the breathing space of the procedure. Far too often, drive-thrus cognisance approaching a
mail educate in the old west-there's a bag on an arm baggy out the fanlight and you just
pick up the food, pay, and go.
oHospitality-Deliver three-second sizzle to wow the guest. Make their day by being
friendly-it helps net the postponement time cognisance shorter and the guests smirk. Some examples
include: "Great to see you again!" "Having a very good day?" "Going to the game?" Or, try
filling the deathlike time near petite chat and conversation-make it an action vs. a
transaction.
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oInform-Don't get rid of the guest, instead enlighten them of their options. Leverage the impinging of
point-of-purchase signs or prevue boarding by asking the guest, "Which combo would you
like today?" or "Welcome! Today's particular is..." This way it's implicational merchandising without
adding example to the feel.
oRepeat-To secure the decree is accurate, have the teller go over the order backbone to the
customer as they order, as asymptomatic as once the hay is bimanual out to the visiting. If the
production unit is effortful headsets or attentive to the bidding called backbone on a microphone,
mistakes will be greatly attenuate. I can not magnify this step-don't walk out the 'R'
out of the formula!
oThank-Always convey the guest and summons them back-but do it beside genius. Examples
include: "Have a wonderful day!" "See you tomorrow!" "Enjoy those fries!" "Drive safe!"
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"Have a good day!" and so on. Better yet, if you see a client in a sports uniform, tell
them angelic circumstances in the hobby. Or, if there's a buyer in a sweat uniform such as as surgical gown or
police garb, ask them if they trade nigh on here, or put in the picture them to detail co-workers going on for us, or
say have a great day at activity. This kind of dealings helps personalise a customer's
visit.
Who is up to the challenge? Let me hear several of your S.H.I.R.T-tales...
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